FAQs
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions our customers have about shopping with us, our products, and our services. If you can't find the answer you're looking for, please don't hesitate to contact our customer service team for further assistance.
About Ordering
Q: How do I place an order?
A: Placing an order is easy! Simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you're ready to checkout, follow the on-screen instructions to complete your order.
Q: Can I make changes to my order after placing it?
A: We understand that sometimes changes need to be made. If you need to modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that changes may not be possible once your order has been processed for shipping.
Shipping and Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders! We're committed to providing an exceptional shopping experience, and that includes making the delivery process as smooth and cost-effective as possible.
Q: How long will it take to receive my order?
A: Delivery times can vary depending on your location and the specific items you've ordered. Typically, orders are delivered within 3-7 business days. Once your order is dispatched, you'll receive a tracking number to keep an eye on its progress.
Product Information
Q: Where can I find detailed information about a product?
A: On each product page, you'll find detailed descriptions, dimensions, materials, and care instructions. If you need more information, feel free to reach out to our customer service team.
Q: Do you offer customization options for furniture?
A: No, we do not offer customization options for our pieces! We are looking into this aspect and if you would like us to offer customization options, please let us know via email!
Returns and Exchanges
Q: What is your return policy?
A: We strive for 100% customer satisfaction. If you're not happy with your purchase, you can return it within 30 days for a full refund or exchange. Please note that items must be returned in their original condition. For more details, please check our Return Policy page.
Support and Services
Q: How can I contact customer service?
A: Our customer service team is here to help! You can reach us via email at info@homeshopireland.com / homeshopireland@gmail.com, through our contact form on the website, or by phone. Our contact details and operating hours are listed on our Contact Us page.
Q: Do you offer assembly services for furniture?
A: No, we currently do not offer assembly services for our furniture items. We are currently exploring the possibility of offering this service to our customers. If this is something that you would like please send us an email.
We hope you find these FAQs helpful. At HomeShopIreland.com, we're dedicated to ensuring your shopping experience is as enjoyable and seamless as possible. Thank you for choosing us for your home furnishing needs!